Return & Refund Policy

Your Satisfaction Matters To Us

At ROOMVELLA™, we want every customer to feel confident and satisfied with their purchase.

This Return & Refund Policy explains our return requirements, refund process, and customer support guidelines.

🔄 Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

• The item must be unused and in its original condition
• The product must include original packaging and accessories
• The item must not show signs of damage, wear, or misuse
• Proof of purchase or order information must be provided

📦 Items That Cannot Be Returned

For hygiene, safety, or product protection reasons, certain items may not be eligible for return after use.

Examples may include:

• Products that have been used or altered
• Items without original packaging
• Products damaged due to improper use
• Clearance or final-sale items (if applicable)

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

📧 How To Request A Return

To start a return request, please contact our support team with:

• Your order number
• The email address used for purchase
• Product name
• Reason for return
• Photos or videos if the product has an issue

Our team will review your request and provide return instructions if your request is approved.

🚚 Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning items. ROOMVELLA™ is not responsible for packages lost during return shipping without tracking information.

💳 Refund Process

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be processed to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Processing times may vary depending on your bank, credit card company, or payment service provider.

❌ Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the shipping process.

Once an order has been shipped, it cannot be cancelled and must follow our return process after delivery.

📦 Damaged Or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within a reasonable timeframe after delivery.

Please provide:

• Order number
• Description of the issue
• Photos or videos showing the problem

Our team will review the information and work toward an appropriate solution.