📦 Order Processing Time

All orders are carefully processed and prepared before shipment.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

🚚 Shipping Time

Shipping times may vary depending on your delivery location, shipping method, and carrier availability.

Estimated delivery times are provided during checkout or in your order confirmation information.

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, customs processing, or other factors outside of our control.

🌎 Shipping Locations

ROOMVELLA™ currently ships products to eligible locations supported by our shipping partners.

Available shipping destinations may vary depending on product availability and local delivery conditions.

If your location is not available during checkout, please contact our customer support team for assistance.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking updates to appear after the package has been dispatched.

You can use the tracking information provided to monitor your delivery status.

🏠 Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check your name, address, apartment number, postal code, and contact details before submitting your order.

ROOMVELLA™ is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

✏️ Address Changes & Order Updates

If you need to update your shipping address or make changes to your order, please contact us as soon as possible.

We will do our best to assist you before your order enters the shipping process.

Once an order has been shipped, we may not be able to make changes.

⏳ Shipping Delays

While we work with reliable shipping partners, occasional delays may occur due to circumstances outside our control.

Possible causes of delays may include:

• Severe weather conditions
• Carrier transportation delays
• High-volume shipping periods
• Customs processing (where applicable)
• Incorrect shipping information

We appreciate your patience and recommend checking your tracking information for the latest updates.

📦 Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

• Around your property
• With household members
• With neighbors
• Your local delivery carrier

If you still cannot locate your package, please contact our customer support team and we will assist you with the next steps.

📧 Contact Our Support Team

If you have any questions about your shipment, please contact us:

Email: service@roomvella.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM EST

Phone: 14776386694